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"Very Poor Customer Service"

A review of Cowie Carpets by Mr Scott written on Monday 25th of August 2014


I am an Aberdeen landlord with app. 20 properties in Aberdeen and I had been a regular satisfied customer of Cowie Carpets, however when I went to buy carpets recently I found that the business had changed hands and is now owned by Bill Mullens of Dee Carpets and the customer service is now almost non existant. I asked for 2carpets to be fitted and was told that this would be no problem and a date was set for fitting and that the shop assistant would email or call to confirm the price once the measurements were taken, after 4days I'd heard nothing back and called to enquire why only to be spoken to very rudely and told the date that I had booked was now taken by someone else as I had not called them back even although the girl clearly told me she would email or call me with the price, I was told "the date you had originally booked is no longer available take the next date we have or go elsewhere and buy your carpets" I spoke with the new owner Bill Mullens who was not interested in my complaint and does not deserve to be in business!!

I won't be back to Cowie Carpets or Dee Carpets again!!.

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Map showing Cowie Carpets on George Street