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"Jaw droppingly poor customer service"

A review of Northern Heating by Anonymous written on Friday 4th of September 2015


My wife and I went to this establishment today (4/09/15) looking for advice and to purchase a gas fire.

On entering, I saw a large sign in the showroom which I think said "showroom advice" so seeing an employee sitting at a desk below it, I approached him.

As there was no one else either at this desk nor any other customers, I thought we were in luck, but no.

The man continued chapping away on his computer without lifting his head or giving any kind of acknowledgement of our existence. A full minute of ignorance followed by which time I was getting rattled.

Eventually I got a "yes", and I said that I was looking for some advice. The curt reply, "she's not here today".

Really! No apology for a minute of ignorance. No one else could help, no brochure, no further guidance, nothing. You couldn't make it up. Breathtakingly poor.

Taking our custom elsewhere. .

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